For TV service in our new home we had a variety of choices: Free over the air, Cox cable, Dish Satellite, and DirecTV Satellite. I have experience with all of these except U-Verse.
For Internet service we could choose Cox or AT&T.
For telephone service our choices were AT&T or Cox or nothing. Thought seriously about nothing, too. We have cell phones and the phone we have at Judy's is almost never answered even if it rings.
My experience with Cox has not been particularly good over the years. I have found the organization to be extremely bureaucratic and insensitive to customer concerns about as much as possible. My last experience was at the farm when I called them and asked them to come out and move a cable that was almost certain to be accidentally cut. This was during the Chick-Fil-A site work. Cox's response was that they couldn't come until the cable was cut. So when the cable was cut I called back and a guy came out. But he said "We can't fix it. You should have called us before the cable was cut." That experience makes me reluctant to use Cox. Plus I had quite a few interruptions with Cox service over the years and really could not recommend them for service.
We have DirecTV at our little house on the prairie. It works quite well except that it goes out when we have storms. We do have storms quite often. I thought it might be better to have something that was more resilient to storms.
My mother-in-law has DISH. It also goes out with storms. They say it isn't supposed to do that but it does. Actually I have had really good service from DISH.
Then I read about AT&T's U-Verse and decided to give it a try when it became available in our neighborhood.
I signed up about 2 weeks ago. Since then I've received 4 emails and a couple of phone calls. The appointment was for 8 to 10 on Monday morning. At 8 AM the installer called me and said he was working at the neighborhood box and would be there in 40 minutes. At 8:40 he arrived at my door.
He finished at just a few minutes past noon.
As nearly as I can tell everything he did is working great.
Kudos to AT&T - good product, good service.
Nine Years and Counting
2 months ago