Tuesday, April 21, 2009


For TV service in our new home we had a variety of choices: Free over the air, Cox cable, Dish Satellite, and DirecTV Satellite. I have experience with all of these except U-Verse.

For Internet service we could choose Cox or AT&T.

For telephone service our choices were AT&T or Cox or nothing. Thought seriously about nothing, too. We have cell phones and the phone we have at Judy's is almost never answered even if it rings.

My experience with Cox has not been particularly good over the years. I have found the organization to be extremely bureaucratic and insensitive to customer concerns about as much as possible. My last experience was at the farm when I called them and asked them to come out and move a cable that was almost certain to be accidentally cut. This was during the Chick-Fil-A site work. Cox's response was that they couldn't come until the cable was cut. So when the cable was cut I called back and a guy came out. But he said "We can't fix it. You should have called us before the cable was cut." That experience makes me reluctant to use Cox. Plus I had quite a few interruptions with Cox service over the years and really could not recommend them for service.

We have DirecTV at our little house on the prairie. It works quite well except that it goes out when we have storms. We do have storms quite often. I thought it might be better to have something that was more resilient to storms.

My mother-in-law has DISH. It also goes out with storms. They say it isn't supposed to do that but it does. Actually I have had really good service from DISH.

Then I read about AT&T's U-Verse and decided to give it a try when it became available in our neighborhood.

I signed up about 2 weeks ago. Since then I've received 4 emails and a couple of phone calls. The appointment was for 8 to 10 on Monday morning. At 8 AM the installer called me and said he was working at the neighborhood box and would be there in 40 minutes. At 8:40 he arrived at my door.

He finished at just a few minutes past noon.

As nearly as I can tell everything he did is working great.

Kudos to AT&T - good product, good service.


Lori1955 said...

What, no Verizon where you live? I thought they had taken over the world.

At least with AT&T, you can consolidate services. That's always less expensive. I haven't dealt with them in years but they were always a good company. I'm glad to hear that they still believe in good service.

¸.•*´)ღ¸.•*´Chris said...

We had Insight when we moved to town and they were bought out by Comcast. We bought our services in a bundle, cable, phone and internet and have been happy for the most part. We only have outages in extreme cases so we are fortunate.

I love the bundle packages though. Besides being a lot less expensive (I was paying the same amount just for my phone services when I lived in the country), there is one bill to pay instead of three.

~Betsy said...

I'm glad to hear you are happy with AT&T. I wish they were in my area because I would change over in a heart beat. We have Directv. We also have a lot of storms (as well as trees). In fact, recently our service had been lagging so we called and a service guy came to the house.
He looked at our dish and hooked up some device to it; said he was checking the angle. I told him the trees on the horizon had grown since we installed the dish in 1999. He looked at me straight faced and said (I am not kidding), "Oh really? You think maybe they grew some?" He was dead serious.
Sigh. :)